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HP Pavilion G6 Notebook PCMaintenance and Service GuideSUMMARYThis guide is a troubleshooting reference used for maintaining and servicing the compute

Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA Intel Core i5-480M processor (2.66 GHz,SC turbo

Changing the computer boot orderTo change the boot order for recovery discs:1. Restart the computer.2. Press esc while the computer is restarting, and

To create a screen shot:1. Display the screen you want to save.2. Copy the screen image:To copy only the active window, press alt+fn+prt sc.To copy th

Using Windows system restore pointsA system restore point allows you to save and name a snapshot of your hard drive at a specific point intime. You ca

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 220

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg

Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conducto

9 RecyclingWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local laws and r

IndexAAC adapter light, identifying 12AC adapter, spare part numbers28action keys, identifying 11antennaremoval 67spare part number 24audio, product d

feetlocations 40spare part number 40fn key, identifying 11front components 8Ggraphics, product description 3grounding equipment andmethods 38Hhard dri

removal/replacementpreliminaries 34procedures 39restore points 94RJ-45 (network) jack, identifying13RTC batteryremoval 50spare part number 22, 50Rubbe

Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA AMD Phenom II P860 (2.0 GHz, 1.5 MBL2 cache, 13

Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA ATI Radeon HD 6470M with 1 GB ofdedicated video

Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA Supports the following 9.5 mm, 6.35-cm/7 mm, 6.3

Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMAExternalmedia cardDigital Media Slot supporting S

Category Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMAServiceability End-user replaceable parts:

2 External component identificationTopTouchPadComponent Description(1)TouchPad light●Off: The TouchPad is on.●Amber: The TouchPad is off.(2) TouchPa

LightsComponent Description(1) TouchPad light●Off: The TouchPad is on.●Amber: The TouchPad is off.(2) Caps lock light●White: Caps lock is on.●Off:

ButtonComponent Description Power button●When the computer is off, press the power button toturn on the computer.●When the computer is on, press the p

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Displays system information

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.ATI and ATI Mobility Radeon are trademarksof Advanced Micro Devices, Inc. Bluetooth isa trade

Right sideComponent Description(1) Optical drive (select models only) Plays optical discs, such as CDs, DVDs, and Blu-ray discs.(2) Optical drive

Left sideComponent Description(1)External monitor port Connects an external VGA monitor or projector.(2) Vents (2) Enable airflow to cool internal c

Component Description(8) Digital Media Slot Supports the following optional digital card formats:●MultiMedia Card (MMC)●Secure Digital (SD) Memory

DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.(2) Webcam light On: The webcam is in u

BottomComponent Description(1) Battery bay Holds the battery.(2) Vents (5) Enable airflow to cool internal components.NOTE: The computer fan start

3 Illustrated parts catalogSerial number locationWhen ordering parts or requesting information, provide the computer serial number and model numberloc

Computer major components18 Chapter 3 Illustrated parts catalog$---e--__. Meijer.com

Item Description Spare part number(1) 39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) display assembly:NOTE: For more information on the display as

Item Description Spare part number ●For use in Intel HM65 UMA computer models 639522-001 ●For use in Intel HM55 discrete, 512 MB, computer models 6395

Item Description Spare part number ●Intel Core i5-480M processor (2.66 GHz, SC turbo up to 2.93 GHz, 3 MB L3cache), Dual 35 W634693-001 ●Intel Core i3

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Item Description Spare part number(13 &16)Fan/heat sink assembly (includes replacement thermal material): ●For use in AMD UMA computer models 6408

Item Description Spare part number Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: ●320 GB, 7200 rpm 634862-001 ●Hard Driv

Display assembly componentsItem Description Spare part number(1) Display bezel ●Black 639509-001 ●White 657305-001(2) Webcam module 640880-001(3) 39

Item Description Spare part number ●For use in Pewter computer models 639500-001 ●For use in Charcoal Grey computer models 639501-001 ●For use in Sono

Mass storage devicesItem Description Spare part number(1) Hard drive Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ●750 GB, 5400 r

Item Description Spare part number Blu-ray Disc ROM DVD±R/RW SuperMulti Double-Layer Drive 663683-001(3) Optical Drive protective insert 659360-001Ma

Miscellaneous partsDescription Spare part numberAC adapters●65 W AC adapter 609939-001●90 W AC adapter (select models only) 620656-001Power cord, AC,

Sequential part number listingSpare part number Description449137-001 RTC battery (includes mounting adhesive)490371-001 Power cord, AC, 3 wire, black

Spare part number Description634688-001 AMD Phenom II P860 processor (2.0 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 25W634689-001 AMD Phenom I

Spare part number Description639516-001 39.6 cm (15.6 in) HD LED BrightView (1366 x 768) display assembly for use in Pewtercomputer models639517-001 3

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Spare part number Description640887-001 Display hinge covers640889-001 Plastics Kit (includes service door)640891-001 Power connector (includes cable)

Spare part number Description657143-001 Fan/heat sink assembly (includes replacement thermal material) for use in AMD A60M UMAcomputer models657145-00

4 Removal and replacementproceduresPreliminary replacement requirementsTools requiredThe following tools are needed to complete the removal and replac

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 78 screws, in 8 different sizes, that mu

Computer feetDescription Spare part numberRubber Feet Kit 639572-001The computer feet are adhesive-backed rubber pads. The feet attach to the base enc

BatteryDescription Spare part number6 cell, 2.20 Ah, 47 Wh 593553-0016 cell, 2.55 Ah, 55 Wh 593554-001Before disassembling the computer:1. Shut down t

Table of contents1 Product description ... 12

Service doorDescription Spare part numberPlastics Kit (contains only the service door) 640889-001Before removing the service door, remove the battery

Hard driveNOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. Thehard drive bracket and hard drive connector,

3.To replace the hard drive bracket, remove the four Phillips 3.0×3.0 screws (1) that secure thehard drive bracket to the hard drive.4. Pull the brack

Optical driveNOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.Description Spare partnumberDVD±RW and C

6.Remove the optical drive bracket (2).Reverse the above procedure to reassemble and install the optical drive.46 Chapter 4 Removal and replacement

WLAN moduleDescription Spare partnumberAtheros 9285G 802.11b/g/n WiFi Adapter 580101-001Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+ED

3.Remove the WLAN module (4) by pulling it away from the slot at an angle.CAUTION: To prevent an unresponsive system, replace the wireless module only

Memory moduleDescription Spare part number4 GB PC3 10600 1333 MHz shared 621569-0012 GB PC3 10600 1333 MHz shared 621565-001Before removing the memory

RTC battery Description Spare part numberRTC battery (includes mounting adhesive) 449137-001Before removing the RTC battery, remove the following comp

KeyboardDescription Spare part numberFor use in the United States, Black 640892-001For use in French Canada, Black 640892-121For use in the United Sta

Computer feet ... 40Battery ...

7.Remove the keyboard (4).Reverse this procedure to install the keyboard.52 Chapter 4 Removal and replacement proceduresMeijer.com

Top coverDescription Spare part numberFor use in Luminous Rose computer models 639528-001For use in Sweet Purple computer models 639529-001For use in

2.Release the three ZIF connectors (1) to which the ZIF cables are attached and disconnect the USBcable (2), TouchPad cable (3), and power button cabl

5.Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in theoptical drive bay, and ten Phillips 6.0 x 2.5 on

Reverse this procedure to install the top cover.56 Chapter 4 Removal and replacement proceduresMeijer.com

Power button boardDescription Spare part numberPower button board 640884-001Before removing the power button board, remove the following components:1.

Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 639573-001Before removing the speaker assembly, remove the following co

TouchPad button boardDescription Spare part numberTouchPad button board (includes bracket and cable) 640885-001Before removing the TouchPad button boa

USB boardDescription Spare part numberUSB board 640883-001Before removing the USB board, remove the following components:1. Battery (see Battery on pa

Security cable lockNOTE: The security cable lock is included with the base enclosure, spare part number 639569-001.Before removing the security cable

7 Backup and recovery ... 89Restore ...

Power connector Description Spare part numberPower connector (includes cable) 640891-001Before removing the power connector cable, remove the followin

Display assemblyDescription Spare part number39.6-cm (15.6-in) High Definition (HD), LED BrightView display assembly:●For use in Charcoal Grey compute

6.Lift the display panel (4) straight up to remove it.Reverse this procedure to install the display assembly.7.To replace any of the display assembly

8.Flex and lift up on the inside edges of the bezel on the left side (1), the top and bottom (2), andthe right side (3) until the bezel disengages fro

12.To replace the display hinge covers, remove the three Phillips 4.0 x 2.5 screws (1) that secure thecovers to the display enclosure.13. Remove the d

15.Remove the display panel (2) from the display enclosure. The display panel is available using thespare part number 641663-001.Reverse this procedur

19.Lift up to remove the antenna transceivers (2). The wireless antenna transceivers and cable areavailable using spare part number 639499-001.Reverse

System boardNOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory andreplacement thermal material.Description Spare

10.Display assembly (see Display assembly on page 63)11. Power connector (see Power connector on page 62)Remove the optical drive connector board:1. T

5.Lift the system board (2) from the right edge and pull it away from the base enclosure at an angle.For AMD computer models, see the following image.

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Reverse the disassembly procedure to install the system board.72 Chapter 4 Removal and replacement proceduresMeijer.com

Fan/heat sink assemblyNOTE: The fan/heat sink assembly includes replacement thermal material.Description Spare part numberFor use in AMD UMA computer

5.Remove the fan/heat sink assembly (4) by lifting it straight up.NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors.

10.Remove the fan/heat sink assembly (4) by lifting straight up.Each time the fan/heat sink assembly is removed, the thermal material must be thorough

After applying fresh thermal paste to the components, reverse the above procedure to install the fan/heat sink assembly.76 Chapter 4 Removal and rep

ProcessorNOTE: All processor spare part kits include thermal material.Description Spare part numberIntel Core i7-2640M processor (2.8 GHz, SC turbo up

Description Spare part numberAMD Phenom II P960 (1.8 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Quad 25 W 634689-001AMD Phenom II N870 (2.3 GHz, 1.5 MB

2.Lift the processor (2) straight up and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)embossed on

5 SpecificationsComputer specificationsDimensionsDepth 24.5 cm (9.6 in)Width 37.4 cm (14.7 in)Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in)Weig

39.6-cm (15.6-in) display specificationsDimensionsHeight 21.0 cm (8.27 in)Width 35.9 cm (14.1 in)Diagonal 39.6 cm (15.6)Number of colors Up to 16.8 mi

1 Product descriptionCategory Description Intel® 2ndGenerationIntel® PreviousGenerationAMD Discrete UMA Discrete UMA UMA HP Pavilion G6 Notebook PC

Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mm / 7 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 101 g

DVD±RW and CD-RW SuperMulti Double-LayerCombo Drive specificationsApplicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXEDMODE

Blu-ray Disc ROM and DVD±R/RW SuperMultiDouble-Layer Drive specificationsApplicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-

6 Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system

●To close a text box or return to the menu display, press esc.●To display additional navigation and selection information while Setup Utility is open,

Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file

NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat

7 Backup and recovery●Restore●Creating restore media●Performing a system restore●Backing up and recovering your informationYour computer includes tool

NOTE: If your computer does not include an integrated optical drive, you can use an optionalexternal optical drive (purchased separately) to create re

Restoring using the dedicated recovery partition (select modelsonly)When using the dedicated recovery partition, there is an option to back up picture